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NMB Bank Plc, one of Tanzania’s leading financial institutions, has established a robust presence in the country’s banking sector. With a network of branches across Tanzania and a commitment to providing top-notch financial services, NMB Bank plays a pivotal role in supporting the country’s economic growth.
Head Office Location and Contact Information NMB Bank’s head office is strategically located at Ohio Street/Ali Hassan Mwinyi Road in the bustling city of Dar es Salaam. The bank’s postal address is P.O. Box 9213, Dar es Salaam, Tanzania. For any inquiries or assistance, customers can reach the head office via telephone at +255 22 232 2000.
Working Hours The NMB Bank head office operates from Monday to Friday, with working hours set from 0800hrs to 1700hrs. This ensures that customers have ample time during the workweek to conduct their banking activities.
Whistle-Blowing Mechanism NMB Bank is committed to maintaining the highest ethical standards. The bank has established a whistle-blowing mechanism to encourage employees and customers to report any misconduct anonymously. This includes reporting incidents of theft, fraud, forgeries, bribery, corruption, cybercrime (such as password sharing), nepotism, and other related wrongdoings witnessed at NMB.
Reports can be made through the Deloitte Tip Offs Anonymous Hotline (External Reporting) via the following channels:
- TTCL Toll-Free Number: 0808 110 088
- “Let us call you” number: +27 11 929 3413
- Email: nmb@tip-offs.com
- Website: www.tip-offs.com
Alternatively, reports can be made directly to NMB (Internal Reporting) through the following:
- Tigo: 0658 751 000
- Zantel: 0779 751 000
- Airtel: 0685 751 000
- Vodacom: 0800 751 000
- Special Email: Whistleblowing@nmbbank.co.tz
For written communication, individuals can send their reports to the Managing Director at NMB Head Office, P.O. Box 9213, Dar es Salaam, Tanzania, in an envelope marked “strictly private and confidential.”
Branch Network and Working Hours NMB Bank has an extensive branch network throughout Tanzania. Branches operate from Monday to Friday, 0830hrs to 1630hrs. On Saturdays, the branches open from 0830hrs to 1230hrs, while on Sundays, they operate from 1000hrs to 1400hrs. Notably, the NMB Mlimani City and Rock City branches extend their Sunday hours up to 1600hrs to accommodate more customers.
To find the nearest NMB branch, customers can use the bank’s online branch locator tool available on their website.
Contact Center Services NMB Bank’s Contact Center is available to assist customers with their banking needs and inquiries. The Contact Center operates during the following hours:
- Monday to Friday: 0700hrs to 2200hrs
- Saturday to Sunday: 0700hrs to 2000hrs
- Public Holidays: 0700hrs to 2000hrs
Customers can reach the Contact Center via the toll-free number 0800 002 002 or chat with the bank through their WhatsApp number 0747 333 444.
Customer Satisfaction and Escalation Process NMB Bank is dedicated to ensuring customer satisfaction. In cases where customers feel that they have not been served as per the bank’s commitment, they are encouraged to follow the escalation process outlined on the bank’s website. If the bank’s response is still unsatisfactory, customers have the option to escalate their complaint to the Bank of Tanzania (BOT) by filling out a form available on the NMB website.
NMB Bank Tanzania remains a pillar of trust and reliability in the Tanzanian banking industry. Through its extensive branch network, ethical practices, and commitment to customer satisfaction, NMB Bank continues to serve the financial needs of Tanzanians with excellence.
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